[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.4.3″][et_pb_fullwidth_image src=”https:\/\/telecare.co.za\/wp-content\/uploads\/2020\/06\/FF.jpg” _builder_version=”4.4.3″][\/et_pb_fullwidth_image][\/et_pb_section][et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.4.3″ background_color=”#ffd600″][et_pb_fullwidth_header title=”Top 5 Questions” _builder_version=”4.6.5″ title_font=”Shanti|700||on|||||” title_text_align=”center” title_text_color=”#001b71″ title_font_size=”34px” title_letter_spacing=”2px” title_line_height=”1.3em” content_font=”|600|||||||” content_text_align=”center” content_text_color=”#000000″ content_font_size=”15px” content_line_height=”1.6em” background_enable_color=”off” custom_margin=”||||false|false” custom_padding=”70px|30px|70px|30px|true|true” hover_enabled=”0″ z_index_tablet=”500″ title_text_shadow_horizontal_length_tablet=”0px” title_text_shadow_vertical_length_tablet=”0px” title_text_shadow_blur_strength_tablet=”1px” content_text_shadow_horizontal_length_tablet=”0px” content_text_shadow_vertical_length_tablet=”0px” content_text_shadow_blur_strength_tablet=”1px” subhead_text_shadow_horizontal_length_tablet=”0px” subhead_text_shadow_vertical_length_tablet=”0px” subhead_text_shadow_blur_strength_tablet=”1px” content_link_text_shadow_horizontal_length_tablet=”0px” content_link_text_shadow_vertical_length_tablet=”0px” content_link_text_shadow_blur_strength_tablet=”1px” content_ul_text_shadow_horizontal_length_tablet=”0px” content_ul_text_shadow_vertical_length_tablet=”0px” content_ul_text_shadow_blur_strength_tablet=”1px” content_ol_text_shadow_horizontal_length_tablet=”0px” content_ol_text_shadow_vertical_length_tablet=”0px” content_ol_text_shadow_blur_strength_tablet=”1px” content_quote_text_shadow_horizontal_length_tablet=”0px” content_quote_text_shadow_vertical_length_tablet=”0px” content_quote_text_shadow_blur_strength_tablet=”1px” button_one_text_shadow_horizontal_length_tablet=”0px” button_one_text_shadow_vertical_length_tablet=”0px” button_one_text_shadow_blur_strength_tablet=”1px” button_two_text_shadow_horizontal_length_tablet=”0px” button_two_text_shadow_vertical_length_tablet=”0px” button_two_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px” box_shadow_blur_image_tablet=”40px” box_shadow_spread_image_tablet=”0px” box_shadow_horizontal_button_one_tablet=”0px” box_shadow_vertical_button_one_tablet=”0px” box_shadow_blur_button_one_tablet=”40px” box_shadow_spread_button_one_tablet=”0px” box_shadow_horizontal_button_two_tablet=”0px” box_shadow_vertical_button_two_tablet=”0px” box_shadow_blur_button_two_tablet=”40px” box_shadow_spread_button_two_tablet=”0px” text_shadow_horizontal_length_tablet=”0px” text_shadow_vertical_length_tablet=”0px” text_shadow_blur_strength_tablet=”1px” saved_tabs=”all” custom_padding_last_edited=”on|phone” custom_padding_phone=”30px|30px|30px|30px|true|true” sticky_enabled=”0″][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.4.3″ background_color=”#001b71″ custom_margin=”0px||||false|false” custom_padding=”||||false|false”][et_pb_row _builder_version=”4.4.3″][et_pb_column type=”4_4″ _builder_version=”4.0.6″][et_pb_accordion open_toggle_text_color=”#001b71″ icon_color=”#ce0e2d” _builder_version=”4.4.3″ toggle_text_color=”#001b71″ toggle_level=”h4″ toggle_font=”Shanti||||||||” toggle_text_align=”center” closed_toggle_font=”Shanti||||||||” body_font=”Shanti||||||||” body_text_align=”center” body_text_color=”#000000″ body_font_size=”16px”][et_pb_accordion_item title=”If I move, can I transfer the TeleCare\u2122 Solutions service to my new address?” open=”on” _builder_version=”4.0.6″]<\/p>\n
Yes \u2013 simply call us on 0861 633 644 with your new address and telephone number, and we will ensure services are available to you immediately.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”How can I update the information that I gave to TeleCare\u2122 Solutions initially?” _builder_version=”4.0.6″ open=”off”]<\/p>\n
Simply contact our Care Centre on 0861 633 644 and we will update your details over the phone or send you the forms to complete the relevant changes.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”What if there is a power failure in my area?” _builder_version=”4.0.6″ open=”off”]<\/p>\n
Your CareStation\u2122 comes with a back-up battery that maintains the system when there is a power failure. This battery is designed to last for up to 36 hours. When the power comes back on, the back-up battery will recharge itself automatically.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”How will emergency personnel gain access to my home? ” _builder_version=”4.0.6″ open=”off”]<\/p>\n
Should we need to contact emergency personnel (such as doctors, paramedics, police etc.), we will also contact your nominated friends, family or neighbours who have a key to your premises and who will be able to meet emergency personnel when they arrive. If you are concerned that the nominated friend, family member or neighbor won\u2019t be able to get to your premises in time, we recommend that you install a KeySafe. The Care Specialist at our Care Centre will provide the emergency personnel with the code to unlock the KeySafe and retrieve your key.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Does the TeleCare\u2122 Solutions system work anywhere in South Africa?” _builder_version=”4.0.6″ open=”off”]<\/p>\n
Yes it does \u2013 even in the most remote areas, so long as you have a telephone line or cellphone reception.<\/p>\n
[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.6.5″ background_color=”#ce0e2d” hover_enabled=”0″ custom_padding_last_edited=”on|phone” custom_padding_phone=”30px||30px||false|false” sticky_enabled=”0″][et_pb_row _builder_version=”4.6.5″ hover_enabled=”0″ custom_padding_last_edited=”on|phone” custom_padding_phone=”||||false|false” sticky_enabled=”0″][et_pb_column type=”4_4″ _builder_version=”4.0.6″][et_pb_blurb title=”Membership” _builder_version=”4.4.3″ header_font=”Shanti|700||on|||||” header_text_align=”center” header_text_color=”#ffffff” header_font_size=”30px” custom_padding=”20px|30px|20px|30px|true|true”][\/et_pb_blurb][et_pb_accordion closed_toggle_text_color=”#001b71″ icon_color=”#ffd600″ _builder_version=”4.4.3″ toggle_text_color=”#001b71″ toggle_level=”h4″ toggle_font=”Shanti||||||||” toggle_text_align=”center” closed_toggle_font=”Shanti||||||||” closed_toggle_text_align=”center” body_font=”Shanti||||||||” body_text_align=”center” body_font_size=”15px”][et_pb_accordion_item title=”What type of Contract do I have to sign?” open=”on” _builder_version=”4.0.6″]<\/p>\n
There is a monitoring agreement only for the rental\/subscription option for a month-to-month period.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”What happens if the subscriber moves to a frail care centre, where the CareStation\u2122 is not needed, or dies?” _builder_version=”4.0.6″ open=”off”]<\/p>\n
\u00a0There is just a one month notice period or one-month payment.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”What are my billing options?” _builder_version=”4.0.6″ open=”off”]<\/p>\n
You are welcome to purchase the CareStation\u2122 and any peripheral devices you may need upfront and settle a nominal monthly monitoring fee, or you may sign a month-to-month rental\/subscription option which includes the monitoring fee in the monthly amount.\u00a0<\/p>\n
We accept all major credit cards and rental options are available via a monthly debit order.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”In the case of families and couples \u2013 do I pay multiple monitoring fee\u2019s?” _builder_version=”4.0.6″ open=”off”]<\/p>\n
No \u2013 a single monitoring fee is due regardless of the number of individuals who will be using the system in any given household or business. The CareStation\u2122 comes standard with one waterproof Care Pendant (panic button) and you may therefore purchase additional Care Pendants as you need.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Will my Care Pendant break if I drop it on the floor or in the bath?” _builder_version=”4.0.6″ open=”off”]<\/p>\n
No \u2013 the Care Pendant is incredibly durable and is entirely waterproof \u2013 you can even swim with it!<\/p>\n
[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.6.5″ background_color=”#ffd600″ custom_margin=”||||false|false” custom_padding=”||||false|false” hover_enabled=”0″ custom_padding_last_edited=”on|phone” custom_padding_phone=”30px||30px||false|false” sticky_enabled=”0″][et_pb_row _builder_version=”4.4.3″ custom_padding=”||50px||false|false”][et_pb_column type=”4_4″ _builder_version=”4.0.6″][et_pb_blurb title=”SERVICE” _builder_version=”4.4.3″ header_font=”Shanti|700||on|||||” header_text_align=”center” header_font_size=”30px” custom_padding=”20px|30px|20px|30px|true|true”][\/et_pb_blurb][et_pb_accordion open_toggle_text_color=”#001b71″ closed_toggle_text_color=”#001b71″ icon_color=”#001b71″ _builder_version=”4.4.3″ toggle_text_color=”#001b71″ toggle_level=”h4″ toggle_font=”Shanti||||||||” toggle_text_align=”center” closed_toggle_font=”Shanti||||||||” closed_toggle_text_align=”center” body_font=”Shanti||||||||” body_text_align=”center” body_font_size=”16px” custom_padding=”||||false|false”][et_pb_accordion_item title=”What is the average response time?” open=”on” _builder_version=”4.0.6″]<\/p>\n
30-seconds \u2013 guaranteed!<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”What procedures are used to test the CareStation\u2122?” _builder_version=”4.4.3″ open=”off”]<\/p>\n
The CareStation\u2122 is automatically tested on a regular basis to ensure your system is communicating with our Care Centre.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Who will I be speaking to when I press my panic button for help?” _builder_version=”4.0.6″ open=”off”]<\/p>\n
Our Care Specialists are on standby 24\/7\/365 to assist you when an emergency occurs. They are trained to deal with all medical and security emergencies.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”What type of information does a Care Specialist have access to about me?” _builder_version=”4.0.6″ open=”off”]<\/p>\n
Only the information that you have provided to us which will include your medical history, address, contact list of friends, family and neighbours, as well as your nominated doctor.<\/p>\n
[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”History Section” _builder_version=”4.4.3″ background_color=”#ce0e2d” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||true|false” border_color_all=”#000dff” global_module=”206447″][et_pb_row column_structure=”1_2,1_2″ module_class=” et_pb_row_fullwidth” _builder_version=”4.6.5″ width=”89%” width_tablet=”80%” width_phone=”” width_last_edited=”on|desktop” max_width=”89%” max_width_tablet=”80%” max_width_phone=”” max_width_last_edited=”on|desktop” custom_padding=”0px||0px||true” make_fullwidth=”on”][et_pb_column type=”1_2″ _builder_version=”4.0.6″ custom_padding=”3%||40px||false|false” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.6.5″ text_font=”Shanti|700|||||||” text_font_size=”50px” text_letter_spacing=”1px” text_line_height=”2.6em” header_font=”Poppins|600|||||||” header_2_font=”ABeeZee|700|||||||” header_2_text_align=”right” header_2_font_size=”46px” header_2_line_height=”1.4em” text_orientation=”right” background_layout=”dark” max_width=”600px” module_alignment=”right” custom_margin=”||||false|false” custom_padding=”||10px||false|false” animation_style=”slide” animation_direction=”right” animation_intensity_slide=”20%” text_font_size_tablet=”” text_font_size_phone=”36px” text_font_size_last_edited=”on|phone” header_text_align_tablet=”” header_text_align_phone=”center” header_text_align_last_edited=”on|phone” header_2_font_size_tablet=”36px” header_2_font_size_phone=”” header_2_font_size_last_edited=”on|phone” text_orientation_tablet=”” text_orientation_phone=”center” text_orientation_last_edited=”on|phone” locked=”off”]<\/p>\n
30-SECONDS TO HELP<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=”4.6.5″ text_font=”Shanti||||||||” text_font_size=”23px” text_letter_spacing=”3px” text_line_height=”1.4em” header_font=”Abel||||||||” header_2_font=”ABeeZee|700|||||||” header_2_text_align=”right” header_2_font_size=”46px” header_2_line_height=”1.4em” text_orientation=”right” background_layout=”dark” max_width=”600px” module_alignment=”right” custom_margin=”-70px||||false|false” animation_style=”slide” animation_direction=”right” animation_intensity_slide=”20%” header_2_font_size_tablet=”36px” header_2_font_size_phone=”” header_2_font_size_last_edited=”on|phone” text_orientation_tablet=”” text_orientation_phone=”center” text_orientation_last_edited=”on|phone” locked=”off”]<\/p>\n
AT JUST ONE TOUCH OF A BUTTON<\/p>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text disabled_on=”on|on|off” _builder_version=”4.6.5″ text_font=”Poppins|600|||||||” text_font_size=”20vw” text_letter_spacing=”-36px” text_line_height=”0.6em” header_font=”||||||||” background_layout=”dark” custom_margin=”|||” animation_style=”slide” animation_direction=”right” animation_intensity_slide=”5%” animation_starting_opacity=”100%” text_font_size_tablet=”550px” text_font_size_phone=”360px” text_font_size_last_edited=”off|desktop”]<\/p>\n
30<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
Yes \u2013 simply call us on 0861 633 644 with your new address and telephone number, and we will ensure services are available to you immediately.Simply contact our Care Centre on 0861 633 644 and we will update your details over the phone or send you the forms to complete the relevant changes.Your CareStation\u2122 comes […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":""},"yst_prominent_words":[621,615,622,624,620,616,619,626,629,632,630,617,625,631,618,628,603,623,627,493],"_links":{"self":[{"href":"https:\/\/telecare.co.za\/index.php?rest_route=\/wp\/v2\/pages\/204923"}],"collection":[{"href":"https:\/\/telecare.co.za\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/telecare.co.za\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/telecare.co.za\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/telecare.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=204923"}],"version-history":[{"count":80,"href":"https:\/\/telecare.co.za\/index.php?rest_route=\/wp\/v2\/pages\/204923\/revisions"}],"predecessor-version":[{"id":206707,"href":"https:\/\/telecare.co.za\/index.php?rest_route=\/wp\/v2\/pages\/204923\/revisions\/206707"}],"wp:attachment":[{"href":"https:\/\/telecare.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=204923"}],"wp:term":[{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/telecare.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fyst_prominent_words&post=204923"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}